I typically don't like to complain.And in this instance its only $20 issue.
But this company indicate they have an ironclad guarantee. So imagine my angst when I order a name tag for my dog "Rogue" but instead receive one for "Rogure." I have my order form showing the picture of my dog above her name "Rogue" as I entered it. But this company insists that the error was mine since on page two of their confirmation in the fine print, they listed Rogure instead. DO NOT ORDER from this company--National Service Animal Registry.
Their guarantee isn't worth the pixels its etched in. I will stop payment on my credit card, but thought they would be decent enough to acknowledge their mistake and correct it post haste.
Instead, they "generously" offered to provide me free shipping if I paid to have their error corrected.What a scam!
Review about: Ironclad Guarantee.